Shipping policy

Shipping Policy

Every Lost Boy Graphics piece is made to order. That is how we keep each drop fresh and avoid warehouses of unsold stock. Your order is confirmed first, then produced, then shipped, and each stage has its own timing.

Production time

Most items are made and ready to ship within 2 to 7 business days of your order being confirmed. Some styles ship directly from our partner facilities and can take a little longer to leave the warehouse. The clock starts when your payment clears.

Delivery time

Once your order ships, estimated standard delivery is:

• United States: 3 to 8 business days after shipping
• International: 7 to 20 business days after shipping

Some styles are sourced through partner suppliers and can take longer. The delivery estimate shown for your items at checkout is the one to go by. These are estimates, not guarantees: carrier delays, customs processing, holidays and weather can add time.

Want it sooner? Choose express.

For most U.S. orders you can choose an express shipping option at checkout to cut transit time. Express is not offered on every item, and some express services need a phone number at checkout so the carrier can reach you. International orders may show express carrier options, such as DHL Express, where available. The options and prices you see at checkout are the final ones.

Where we ship

We ship to the countries offered at checkout. If yours is not listed, email us and we will tell you what is possible.

Shipping rates

Shipping is calculated at checkout from your location and what is in your cart. You see the full cost before you pay.

Multiple items in one order

Pieces in the same order can be made in different facilities, so they may arrive in separate packages on different days. Each package gets its own tracking number, and you will not be charged extra for it.

Tracking

You will get an email with tracking as soon as each package ships. Tracking can take up to 48 hours to show movement after a label is created.

Address accuracy

Please double-check your address at checkout. We cannot change an address once production has started. If a package comes back to us because the address was wrong or incomplete, we can reship it at your expense.

Customs, duties and taxes (international orders)

International orders may be charged import duties, taxes or customs fees set by your country. These are not included in your order total and are the buyer's responsibility.

Lost or damaged in transit

If your tracking says delivered but you did not receive it, or the package arrives damaged, email us within 30 days of the delivery date with your order number (and photos if damaged). We will work with the carrier and make it right.

Contact

Questions about your shipment? Email support@lostboygraphics.com with your order number.