Refund policy

Return and Exchange Policy

Made to order, so no sizing exchanges

Every Lost Boy Graphics piece is made specifically for you after you order. For that reason we do not accept returns or exchanges for sizing, fit or change of mind. Please use the size guide on each product page before you order. If you are between sizes, email us before you buy and we will help you choose.

Defective, damaged or incorrect items: we replace them

If your item arrives with a manufacturing or print defect, is damaged, or is not what you ordered, we will make it right with a replacement. Here is how it works:

  1. Email support@lostboygraphics.com within 30 days of delivery. Include your order number and clear photos showing the problem.
  2. We review it, usually within 1 to 2 business days, and if it qualifies we send you return instructions. Please do not ship anything back before you hear from us. Our products come from different production partners, so the return address is not the same for every item, and parcels sent to the wrong place cannot be processed.
  3. Send the original item back to the address we give you. We ship your replacement once the original is on its way back to us, with a tracking number.
  4. Your replacement is produced and shipped on our normal timeline.

If we cannot replace an item

Replacement is our default remedy. If we cannot replace an item (for example, it is discontinued or the print is no longer available), we will offer store credit, or a refund to your original payment method if you prefer.

Refunds

We resolve most issues by replacement rather than refund. Refunds are issued where a replacement is not possible, where an order is never delivered, or where we are required to by law. Approved refunds go to your original payment method and can take 5 to 10 business days to appear, depending on your bank.

Cancellations and changes

You can cancel or change an order within 24 hours of placing it, as long as production has not started. Once an item is in production it cannot be cancelled. Email us as soon as possible.

Orders that never arrive

If your order has not arrived within 30 days of shipping, contact us and we will investigate and send a replacement or issue a refund.

Contact

Email support@lostboygraphics.com with your order number. We reply within 1 to 2 business days.